Last updated: March 04, 2026
The hotel or accommodation property using Stayvio acts as the data controller of its guests' personal data. Stayvio acts as a data processor and provides the technological infrastructure of the platform.
User account information
Reservation and guest data
Technical information related to platform usage
Communication data
Reservation and guest management
Billing and payments
Ensuring system security
Customer support
Processing messages exchanged through connected communication channels in order to provide messaging functionality within the platform
The processing of personal data is carried out on the basis of contract performance, legal obligations and legitimate interest for providing and securing the service.
Personal data is not sold. Data may be processed by trusted infrastructure providers solely for the purposes of hosting, maintenance and operation of the service.
Personal data is stored for the period necessary to provide the service and to comply with legal obligations. Data related to reservations and guests may be retained for a reasonable period after the stay has ended in order to manage reservation history, perform statistical analysis and provide customer support. After this period, the data may be deleted or anonymized.
Right of access to personal data
Right to correction of inaccurate data
Right to erasure of data
Right to data portability
Right to restriction of processing
Right to object to processing
If you have questions regarding the processing of personal data, you may contact us through the official Stayvio contact channels.
In accordance with applicable data protection legislation, data subjects have the right to lodge a complaint with the relevant supervisory authority.